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FAQ

Frequently Asked Questions

We work with pug parents and veterinary experts to source products that fit the special needs of pugs.

It is important for us to work with reputable brands that can provide the best quality for our best friends. We always aim to work with brands that care about animals as much as we do.

If you have any feedback on our current selection or recommendations, send us an email at help@moopers.com - we would love to hear from you!

We are available to help by email at help@moopers.com and will do our best to respond to all emails within 1 business day. For any concerns regarding your pet’s health or safety, please contact your nearest vet. (Also, we appreciate any and all pug pics you’re willing to share!)

We are in the process of speaking with various pug-specific rescues to see how we can best support them! We would love to hear about your suggestions too - please send us an email at help@moopers.com if you have an organization that you think we should work with.

After your order has been placed, you cannot make changes to your order from the site directly, as we've started packing your order to ship out to you as quickly as possible. However, while we can’t promise anything, we'll make every attempt to make changes, taking into account each unique situation. Please do not hesitate to contact us at help@moopers.com—we’re always happy to see what we can do to help.

We ship to 48 of the 50 states, with the exceptions of Alaska and Hawaii. Unfortunately, we can only deliver to physical addresses and therefore cannot deliver to P.O. Boxes and APO/FPO, and we do not deliver internationally at this time.

We provide FREE standard shipping for orders over $50. All other orders ship for a flat rate of $7.95 (standard) or $14.90 (expedited).

Orders placed by 4PM (ET) will usually ship within 1 business day. Expedited orders will normally arrive within 2-4 business days, and standard shipping orders will normally arrive within 4-8 business days.

We'll send you a tracking link once your order ships. If you have any questions about your order or tracking, please email us at help@moopers.com.

We get it! Our products were made for those bongo-shaped bodies and scrunched up faces, but sometimes things just don’t work.

We accept returns on unused and unworn products (try-ons are ok! Real wear and tear not so much) in their original packaging within 30 days of delivery.

That said, it is important to us that all of our customers, and especially their Moopers, are 100% satisfied with our products. If you are not happy with your order or experience any issues with your product, please reach out to us at help@moopers.com so that we can help.

To start a return, simply visit moopers.com/returns and the system will provide you with a prepaid shipping label to send your item back. Once your item is received, a refund or exchange (your choice) will be processed. For any questions throughout your return process, our team is always here to help - you can contact them at help@moopers.com.

We refund all returns in the original form of payment. Refunds may take up to 10 business days to reflect in your account. For any questions about your refund, please reach out to help@moopers.com.

We currently accept payment from PayPal as well as any major credit card provider (Visa, Mastercard, American Express, Discover).